Terms and Conditions

1. Booking.

1.1 Reservations. Please telephone, fax or email us to check availability and to make a provisional booking. Booking for a minimum of 7 nights is compulsory.

1.2 Payment. A deposit of £100 per week is payable at the time of booking. The remaining balance MUST be received 8 weeks before your due holiday date, otherwise we reserve the right to treat it as a cancellation.

1.3 Changes. Please inform us immediately should you wish to make any changes to your booking and we will do our very best to accommodate your request. In the unlikely event that we have to make changes to your booking, and they are unacceptable to you, we will refund all monies you have paid to us. We cannot be held liable for any changes caused by actions beyond our control

1.4 Cancellation. Please advise in writing, of any part or full cancellation. The following charges will be incurred depending on the notification time and when your holiday is due to start:-

a)      More than 8 weeks = full deposit and holiday cost less £20 administration fee, will be returned,

b)      8 to 4 weeks = 50% of your holiday cost will be returned,

c)       4 weeks up to your holiday date = 100% of total holiday cost forfeited.

d)      If Marisa Residences Ltd has to cancel your booking; any money you have paid will be refunded in FULL.

1.5 Please note that Marisa Residences Ltd reserve the right to review its prices at any time.

2. Important Information

2.1 Insurance. We recommend that all guests have insurance cover for cancellation, third party, personal accident and loss of possessions.

2.2 Passport and Visa. It is the clients’ responsibility to make sure that they have a valid passport and visa if required.

2.3 Liability. Marisa Residences Ltd. and its employees cannot accept any responsibility for injuries caused by personal negligence.

2.4 Weather. Marisa Residences Ltd. is not responsible for adverse weather conditions affecting travel arrangements.

2.5 Damage and losses. If the residence, fittings, contents, or equipment are damaged or lost by any guest , the person/s responsible or their guardian/s, will be liable for the cost of repair or replacement

2.6 Conduct. All clients must behave in an acceptable manner, so as not to threaten or disturb the enjoyment of others. We reserve the right to cease all contractual obligations in such circumstances.

2.7 Smoking. No Smoking inside the residence. This is our insurance requirement.

2.8 Comments and suggestions. If you have any of these please share them with us, there are forms in the booklet for this purpose.

2.9 Complaints. Please let us know if you have any complaints, we will do everything possible to put things right and we would prefer to do this before you leave Mauritius.

2.10 Correct information. All Information provided is subject to change but we will do our best to inform you of any alterations or corrections immediately.

2.11 English Law. The contract shall in all respect be governed by English law and shall be deemed to have been made in England and subject to non exclusive jurisdiction of English courts.

3. Holiday Details

3.1 The following information explains the basic arrangements. We have tried to be as flexible and helpful as possible with each individual guest or group, however should you have any specific requests please ask us and we will do our best to accommodate your needs.

3.2 Arrival and Departure. No specific check in / check out times, however Marisa Residences reserve the right to make amendments at any time. Minimum bookings 7 nights.

Your Holiday Includes:

3.3 Accommodation: Linen & individual towels (changed twice a week) and use of residences facilities including swimming pool.

3.4 Transfers: Normally included in the price to and from the airport, but if a discount is negotiated this must be agreed at the time of booking.

Your Holiday DOES NOT include:

3.5 Holiday Insurance: Please refer to section 2.1